McDonald's Drive-Thrus Go Robotic: Millions Served at Lightning Speed

McDonald's Golden Arches Meet Robot Efficiency

The restaurant world has changed dramatically in recent years, especially for fast-food giants like McDonald's. Faced with labor shortages, rising costs, and the explosion of delivery apps, they've turned to robots like Servi for help.

Late-Night Hustle in Dallas

Imagine a bustling McDonald's in Dallas, Texas. It's late at night, and the orders are flying in – from in-store customers, the drive-thru, and a flood of delivery apps. The overnight managers, Dalia Gaona and Bernice Alvarado, are constantly on the move.

"We get a lot of DoorDash and Uber Eats coming at night now," says Gaona. "It's a huge part of our business."

To keep up with the delivery demand, the restaurant installed a special window for drivers to pick up orders quickly. But there was a catch: the window was far from the kitchen, making it a hassle for the already busy staff.

Servi to the Rescue

Enter Servi, the delivery robot. Since 2022, Servi has been shuttling orders from the counter to the delivery window, allowing the staff to focus on customers in the store and drive-thru.

"It's a lifesaver when we're short-staffed," Alvarado explains. "Servi helps us handle the volume of orders and keeps things running smoothly."

The results are impressive: Servi has made over 10,000 deliveries, covering 121 miles and carrying more than 57,000 pounds of food. It's not just about convenience – Servi has helped the McDonald's team operate more efficiently with fewer employees, saving on labor costs.

Gaona's advice for other restaurant owners considering robot servers? "Choose a model that can handle your service volume. We're a busy store, so we need a larger model like Servi Plus to carry multiple orders at once."

Her recommendation is exactly why Bear Robotics offers a complimentary consultation to assess your business needs and identify opportunities for enhancing operational efficiency with our service robots.

The Future of Fast Food

The Dallas McDonald's is just one example of how fast-food restaurants are embracing technology to adapt to the changing landscape. From robot servers to automated kitchens, the future of fast food is here, and it's looking more efficient than ever.

Millions Served Faster: Robot-Powered Drive-Thrus

The future of fast food is here, and it's looking faster and more efficient than ever. Robot servers like Servi are proving to be a valuable asset for fast-food restaurants like McDonald's, helping them meet the demands of a rapidly changing industry and deliver a seamless customer experience.

Contact us today to discover how our service robots can elevate your operations, support your employees, and reduce overhead costs!