Bear Has Your Back - A Comprehensive Customer Service Model

At Bear Robotics, our mission is to make your business run as smoothly as possible. Whether you’re looking to streamline your service workflows or enhance guest satisfaction, our Servi automation solutions are here to help you achieve a higher standard of service even in the face of labor scarcity. In doing so, it’s crucial that these innovations are customized to your business and understood by your staff.

For these reasons, we have developed a multi-stage customer service model that ensures a seamless transition from deployment through day-to-day operations.

Deployment and Mapping

Every restaurant, hotel, senior living facility, or entertainment venue is different. This is why we designed our deployment process to adapt to your unique service environment with custom mapping and workflow integration. This means we will always send one of our expert field operators to unbox and initiate all your Servi devices. In our initial integration process, we will map your floorplan including all pathways, corridors, service stops, and terminals to determine the best workflow for your business.

In-Person Training and Employee Integration

We will also conduct in-person training and employee integration sessions to familiarize your management and team members with all the features and benefits of Servi. Here, we’ll cover food running, drink delivery, table bussing, and other features such as Auto Return or Multi-Robot Mode if you have more than one Servi. After we have a chance to demonstrate all the applications and take Servi for a few spins, we’ll fine-tune all service and performance points to ensure your robot is ready to roll with absolute accuracy.

24-Hour Customer Support 

If you have any questions, comments, or concerns, our dedicated customer support team is standing by 24 hours a day, seven days a week, to assist you in your automation journey. You can reach us by chat, email, or on our hotline at 1-844-SAY-BEAR. Since our Servi innovations are so advanced, we understand that superior customer support on our end is critical in order to ensure you’re getting the most from Servi.

Analytics. Monitoring. Maintenance. 

We take a proactive approach to enhancing your workflow. With 24/7 monitoring and analytics plus regular maintenance, we don’t just provide you with automation but we ensure that it is working in the most efficient, effective, and impactful way. This ensures your business is able to run at the most optimized level so that you’re able to see significant returns from Servi.

Through each part of our process, Bear Robotics remains your partner in providing a superior and smarter level of service to your customers. We believe every business has the potential to realize real results with automation and this is why we stay with you through every stage of growth.